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Personal Bio

Dr. Ariane Nabeth-Halber is a speech technology expert and Vecsys strategic line director for Speech solutions. She holds an Engineering degree and a PhD in Computer Science and Signal Processing from Telecom ParisTech. She's conducted research works at labs like ATR in Japan and Thales central research laboratory in France, on speech and language processing, and moved to the Speech industry in 2000, collaborating with companies like Nuance communications, Alcatel or Orange Business Services as well as innovative European SMEs. She is currently strategic line director at Bertin IT/Vecsys,  with a special focus on product roadmap, business applications and strategic partnerships.

Presentation title: 
What Speech Technology Changes to News Intelligence and Customer Intelligence? AUXIPRESS and CANAL+ usecases
Presentation description: 
Media companies and Contact centers may seem quite separate worlds, but today, News intelligence and Customer intelligence are both transforming fast and facing the same Challenge : making sense, in a fast and reliable manner, of an ever increasing volume of heterogeneous sources, including social media, chat, web, feeds, print.. but also, and increasingly, audio and video. A major part of this challenge, audio/video sources are traditionally handled in specific silos, associated with high processing costs or slow turnaround. In that context, Speech technology is a key enabling technology to tear down barriers between audio-video sources and other digital sources and get maximum impact from new search, analytics and intelligence capabilities, opening up new applications and revenue models. We’ll present use-cases of AUXIPRESS, Belgium, pushing radio and TV monitoring services to the next level with speech and image high quality automatic analysis and alerting, and of CANAL+ group, innovating with real-time wide-angle customer intelligence, extracted from agent-customer conversations, in order to improve their subscribers satisfaction. AUXIPRESS is the leading media monitoring company in Belgium, with active innovation in media analysis and monitoring services. CANAL+ Group is the leading premium-content and themed network operator in France and a pioneer in digital services.