What Speech Technology Changes to News Intelligence and Customer Intelligence? AUXIPRESS and CANAL+ usecases
Media companies and Contact centers may seem quite separate worlds, but today, News intelligence and Customer intelligence are both transforming fast and facing the same Challenge : making sense, in a fast and reliable manner, of an ever increasing volume of heterogeneous sources, including social media, chat, web, feeds, print.. but also, and increasingly, audio and video.
A major part of this challenge, audio/video sources are traditionally handled in specific silos, associated with high processing costs or slow turnaround. In that context, Speech technology is a key enabling technology to tear down barriers between audio-video sources and other digital sources and get maximum impact from new search, analytics and intelligence capabilities, opening up new applications and revenue models.
We’ll present use-cases of AUXIPRESS, Belgium, pushing radio and TV monitoring services to the next level with speech and image high quality automatic analysis and alerting, and of CANAL+ group, innovating with real-time wide-angle customer intelligence, extracted from agent-customer conversations, in order to improve their subscribers satisfaction.
AUXIPRESS is the leading media monitoring company in Belgium, with active innovation in media analysis and monitoring services.
CANAL+ Group is the leading premium-content and themed network operator in France and a pioneer in digital services.